Your privacy, in plain language

Clover Care Navigator is a caregiver-navigation service from Clover's Group, serving the Deerfield Beach, North Broward and South Palm Beach pilot. Different parts of this app handle your information differently — this page tells you exactly how.

We never ask for medical details

Clover Care Navigator never asks you for diagnoses, medications, symptoms, insurance numbers, Social Security numbers, or account numbers. If a call script or checklist mentions those, it is telling you what to say to a person on the phone— not to type into this app.

No account is required

You can use every part of the pilot — the four caregiver pathways, guides, the Caregiver Binder, encouragement, and the AI Care Navigator chat — without signing up, without a password, and without giving your name.

How each kind of information is handled

On your device only

Caregiver Binder forms stay on your device

Every entry in the Caregiver Binder — care-recipient profiles, medication lists, emergency sheets, daily care logs — is saved in your device's local storage. Nothing is uploaded to our server, our database, our email provider, or Grace's AI model.

Clear your browser data and the forms are gone.
Switching devices means starting fresh (unless you use Family Share).
We have no copy of your binder — even if you asked, we couldn't recover it.

End-to-end encrypted

Family Share Link is encrypted in the URL itself

When you tap Share with Family, your browser encrypts the selected binder pages (AES-256-GCM) on this device and writes them into the fragmentof the share link (the part after #). Browsers never send the fragment to any server — so your data physically cannot reach us during the share.

The decryption key travels in the link itself: anyone with the link can read; anyone without it cannot. Treat the link like an unlisted photo album — share only with people you trust, over a channel you trust.

Sent to Grace (AI) in real time

Chat with Grace sends your words to an AI model

Grace is an AI assistant, not a human. The messages you type in the chat box are sent to our server, forwarded to the Anthropic Claude model via Clover's Group's Emergent integration, and streamed back to you. The exchange is used to generate Grace's reply and is not stored as a long-term chat history on our server.

Any "Saved chats" you keep live only in your device's local storage. If a message contains crisis language (words like "suicide" or "hurt myself"), the server short-circuits the AI call and shows the 988 and 911 lines instead.

Please don't type medical details, medications, diagnoses, or account numbers to Grace. She's an AI assistant, not a clinician — and she can't help with clinical questions anyway.

Stored briefly on our server

Referrals and feedback — the minimum we need

If you send a referral request or feedback message, we keep only what we need to close the loop:

The name and contact method you provided so the agency can reach you back.
The broad need you selected (like "meals" or "respite") — never detailed medical notes.
The ZIP code you shared so we can match you to nearby help.

Referral requests are automatically purged after 90 days. Anonymous feedback is retained only long enough for our team to review it.

What else lives on your device

Your language preference, saved chats, saved encouragements, binder dismissal state, and Grace's session memory of what you last asked all live in your device's local storage. Nothing about your conversations is shared with third-party advertisers.

You can ask us to delete your data

If you sent a referral or feedback and want it removed, email privacy@cloversgroup.org with the phrase “please delete my request.” We'll remove it within seven business days and confirm.

Emergencies always take priority

Clover Care Navigator shares educational information — not medical, legal, or financial advice. Clover Care Navigator is not an emergency service, and any information you enter here is not automatically sent to AskGrace.org(we are not affiliated with or operated by AskGrace.org). If you or your loved one is in danger, call 911. For a mental-health crisis, call or text 988. For non-emergency community help in Broward, dial 211.

Questions

Reach the Clover's Group team at hello@cloversgroup.org. We reply in plain language, within two business days.